Links to other resources on Customer Satisfaction

CustomerSat.com

This a very good site for information or help on Internet based surveys on customer satisfaction. Highly recommended.

Value-Net

Customer value is the theme of this page sponsored by Dr. Brad Gale an acknowledged expert in customer value analysis.

Customer Satisfaction Measurement Association

An association that conducts benchmark studies on customer satisfaction.

Rockbridge Associates

Some very interesting articles on customer satisfaction measurement.

The Business Research Lab

A survey firm with some useful tips on Customer Satisfaction.