| Back to Customer Satisfaction Measurement and Monitoring Characteristics of a customer satisfaction monitoring
system
System Inputs
Setting up the system
Manual on Customer Satisfaction Monitoring and Measurement
Links to other sites on Customer Satisfaction
SusOpS Products and Services
Customer Satisfaction Measurement and Monitoring Manual
Consulting Services
Books for further reading |
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Links to other resources on Customer
Satisfaction
- CustomerSat.com
- This a very good site for information or help on Internet based surveys on customer
satisfaction. Highly recommended.
- Value-Net
- Customer value is the theme of this page sponsored by Dr. Brad Gale an acknowledged
expert in customer value analysis.
- Customer Satisfaction Measurement
Association
- An association that conducts benchmark studies on customer satisfaction.
- Rockbridge Associates
- Some very interesting articles on customer satisfaction measurement.
- The Business Research Lab
- A survey firm with some useful tips on Customer Satisfaction.
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